Product
Not another inbox. An operating layer.
Clinable sits in front of your phones, texts and website, captures the patient demand your team can't get to, updates Cliniko where you allow it — and only interrupts a human when a human is genuinely needed.
Answering & recovery
- Answers inbound calls — full-time, after-hours, overflow or fallback coverage — or missed-calls-only if you just want the leak plugged
- Recovers missed calls with an SMS within seconds
- Rescues abandoned booking calls and finishes them over text
- Handles two-way SMS conversations and website form enquiries
Booking, done properly
- Reads real Cliniko availability — appointment types, durations, practitioners
- Only ever offers slots Cliniko says are free
- Handles rescheduling and cancellation, and offers a reschedule before a cancellation is final
- Sends deposit links by SMS where your policy requires one — never touches card details
Judgement & safety
- Discloses it's an AI in the first sentence of every call
- Hard-coded emergency rule: anything urgent is sent to 999/111, immediately
- Recognises returning patients safely — never reveals details without verification
- Escalates uncertainty, complaints and clinical questions to your team
Staying out of the way
- Staff-review mode by default: nothing changes in Cliniko without approval
- An exception inbox, not another full-time inbox — routine work resolves silently
- Every action in an append-only audit log
- A live impact view: what was captured, recovered and completed, with honest attribution
The rule that runs the whole product
If Clinable can resolve it safely, it resolves it silently. If it needs confirmation, it creates one clear task. If it detects urgency or risk, it escalates immediately. If it's uncertain, it asks for review. And if your team already works in Cliniko, it never forces duplicate work in Clinable.