Reschedules & cancellations
“I need to cancel” is often “I need a different time.”
Cancellation calls are revenue walking out of the door — and most front desks are too busy to negotiate. Clinable handles the whole flow, and offers a reschedule before a cancellation becomes final.
Verifies identity first
Phone and name matched against Cliniko with a confidence level. Not confident enough? No details revealed, staff review instead.
Offers the save
“Would you like to move it to another day instead, or cancel completely?” — no pressure, logged either way.
Finds the replacement slot
Real Cliniko availability, respecting your reschedule window and policies.
Staff approve the change
The appointment moves in Cliniko only after approval — or instantly, if you've enabled direct action.
Cancellations become reschedules where the patient wants that — and every attempt is measured.